Returns & Refund Policy

At Aurum Wellness Lab, we are committed to maintaining the highest standards of quality and product integrity. Due to the nature of our laboratory research products, all sales are subject to the following policy.

Returns

For safety, quality assurance, and product integrity reasons, we do not accept returns or exchanges on any product that has been opened, used, or tampered with.

Products must be unopened, sealed in their original packaging, and in the same condition in which they were received to be considered for review.

Order Errors

If you receive an incorrect item due to an error on our part, please contact us within 48 hours of delivery.

To request a replacement, please provide:

• Your order number
• Photos of the unopened product received
• Photos of the shipping label and packaging

Once the issue is verified, we will replace the incorrect product or provide another appropriate resolution at our discretion.

Refunds

Refunds are only issued when:

• An incorrect product was shipped by Aurum Wellness Lab and the issue is verified.
• A refund is otherwise required by applicable law.

Shipping charges are non-refundable unless the error was caused by Aurum Wellness Lab.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team before opening or using any product.