Shipping policy

At Aurum Wellness Lab, we strive to process and ship all orders promptly while maintaining the quality and integrity of our laboratory research products.

Order Processing

• Orders are typically processed within 1–2 business days after payment is received.
• Orders are processed Monday through Friday, excluding holidays.
• Processing times may be extended during periods of high order volume.

Shipping

• Shipping times vary based on the selected shipping method and destination.
• Tracking information will be provided once your order has been shipped.
• Aurum Wellness Lab is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. If a package is lost or stolen after being marked as delivered, customers should contact the shipping carrier directly. We will assist with filing claims when appropriate but cannot guarantee reimbursement.

Damaged Shipments

If your order arrives damaged, notify us within 48 hours of delivery and provide photographs of the shipping box, packaging, and products so we can investigate the issue.